What is the return policy?
Buying and Returns
UsedLighting.com and NewLighting.com guarantee your purchase against any incorrect shipments or defective items. To report an issue or schedule a return, please contact us or call our toll free number, 877-789-8167, during business hours (8 AM to 5 PM Pacific Time, M-F). If you need to return an item, please notify us within 72 hours of the receipt of the item. Please make sure the item has not been installed or modified, or we won't be able to accept it! Items must be returned to UsedLighting.com (or the site member, in the case of brokered items) in the original shipping container and with sufficient packing materials. In all cases, if we don't hear from you within 72 hours of receiving your item, we will be unable to provide a replacement or refund.
